{"id":10895,"date":"2026-02-25T00:55:39","date_gmt":"2026-02-25T00:55:39","guid":{"rendered":"https:\/\/soundguy.store\/?page_id=10895"},"modified":"2026-04-24T15:00:39","modified_gmt":"2026-04-24T15:00:39","slug":"return-warranty-policy-2","status":"publish","type":"page","link":"https:\/\/soundguy.store\/index.php\/return-warranty-policy-2\/","title":{"rendered":"Return &#038; Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10895\" class=\"elementor elementor-10895\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0a183f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0a183f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-530e6d8\" data-id=\"530e6d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d43b6ec e-con-full e-flex e-con e-child\" data-id=\"d43b6ec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6404ffc elementor-widget elementor-widget-heading\" data-id=\"6404ffc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Warranty Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bc1c51 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0bc1c51\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8b334 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-widget elementor-widget-uael-faq\" data-id=\"7a8b334\" data-element_type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-128' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-grid elementor-grid\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-7e81e02\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-7e81e02 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a6ba86301559\">RETURNS<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>30-Day Return Period<br \/>You may return any non-customized, non-sale item within 30 days of delivery, provided it is sealed and unused.<br \/>Customers are responsible for return shipping costs.<\/p><p>Opened Items<br \/>Opened items are subject to a 25% restocking fee, even if fully functional.<br \/>Approved refunds are issued to the original payment method within 7\u201314 working days after inspection.<\/p><p>Non-Returnable Items<\/p><ul><li>Customized or special-order products<\/li><li>Carry cases, cables, ear tips, and hygiene-related accessories<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-549eb51\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-549eb51 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a6ba8630157c\">WARRANTY<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Warranty covers manufacturing defects affecting normal operation only.<\/p><p>Warranty Period<\/p><ul><li>Main products: 1 year<\/li><li>Cables and adapters: 3 months<\/li><li>Accessories: No warranty<\/li><\/ul><p>To claim warranty, provide:<\/p><ul><li>Order number<\/li><li>Description of the issue<\/li><li>Photos or videos showing the fault<\/li><\/ul><p>After 7 days from delivery, customers cover shipping to Sound Guys for inspection.<br \/>If a manufacturing defect is confirmed, we cover repair\/replacement and return shipping.<\/p><p>Warranty does not cover misuse, accidents, water damage, unauthorized repair, normal wear, or cosmetic changes.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-fe45b3a\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-fe45b3a uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a6ba8630159e\">PRE-OWNED PRODUCTS<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Pre-Owned items are sold with clearly described condition in the product listing.<\/p><p>Returns<\/p><ul><li>7-day return period<\/li><li>Item must be returned in the same condition<\/li><li>Buyer pays return shipping<\/li><li>10% restocking fee<\/li><\/ul><p>Warranty<\/p><ul><li>30-day functional warranty<\/li><li>Covers operational failure only<\/li><li>Does not cover cosmetic condition<\/li><\/ul><p>Condition details and photos form part of the product description.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9eb5115\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-9eb5115 uael-question-span\" tabindex=\"0\" id=\"uael-faq-4-6a6ba863015b2\">DAMAGED, INCORRECT, OR FAULTY ON ARRIVAL<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Report within 7 days of delivery by email to <a href=\"mailto:support@soundguy.store\"><span style=\"text-decoration: underline;\">support@soundguy.store<\/span><\/a>.<\/p><p>If confirmed, Sound Guys will provide repair, replacement, or exchange depending on the issue.<br \/>Shipping may be covered within the first 7 days if the defect is proven.<\/p><p>Customers are strongly advised to record an unboxing video when opening their parcel.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-fc331dc\" class=\"uael-faq-accordion elementor-grid-item\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uael-question-fc331dc uael-question-span\" tabindex=\"0\" id=\"uael-faq-5-6a6ba863015d2\">NEED HELP?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Email:<span style=\"text-decoration: underline;\"> <a href=\"mailto:support@soundguy.store\">support@soundguy.store<\/a><\/span><br \/>If no reply within 3 working days, please contact us by phone or WhatsApp.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Warranty Policy RETURNS 30-Day Return PeriodYou may return any non-customized, non-sale item within 30 days of delivery, provided it is sealed and unused.Customers are responsible for return shipping costs. Opened ItemsOpened items are subject to a 25% restocking fee, even if fully functional.Approved refunds are issued to the original payment method within 7\u201314 [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10895","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/pages\/10895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/comments?post=10895"}],"version-history":[{"count":33,"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/pages\/10895\/revisions"}],"predecessor-version":[{"id":11876,"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/pages\/10895\/revisions\/11876"}],"wp:attachment":[{"href":"https:\/\/soundguy.store\/index.php\/wp-json\/wp\/v2\/media?parent=10895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}